Terms of service

Welcome to Faye Hair! Please review the following terms and conditions before making a purchase or using our services. By using this website, you agree to be bound by the terms outlined below.

1. General Information

Faye Hair provides high-quality hair products for our customers. By accessing or using our website, you agree to comply with all the terms and conditions of this agreement. If you do not agree, please do not use our website.

2. Product Information

We make every effort to display accurate product descriptions and images. However, there may be minor differences in color or texture due to lighting, monitor settings, or hair texture variations.

3. Orders & Payment

By placing an order, you confirm that you are legally authorized to use the payment method provided. All payments are processed through our secure payment system. Faye Hair reserves the right to refuse any order at our discretion.

4. Custom Unit Orders

Custom units are made to order and processed within 15-21 business days. Processing times may vary during periods of high demand. Please review the product details carefully before ordering as all custom units are non-returnable and non-refundable once the order has been processed.

5. Shipping & Delivery

Shipping fees are calculated at checkout based on your location and shipping method. We are not responsible for shipping delays caused by third-party carriers. Once an order is shipped, you will receive tracking information via email.

6. Returns & Exchanges

Due to the nature of our premium products, all sales are final. We do not accept returns or exchanges unless the item is defective or damaged upon arrival. For more details, please refer to our Return & Exchange Policy.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 24 hours of receiving the item. We will assist with an exchange or replacement.

8. Account Responsibility

You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

9. Limitation of Liability

Faye Hair is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount paid for the product or service in question.

10. Privacy Policy

We value your privacy. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Faye Hair operates.

12. Changes to Terms

Faye Hair reserves the right to update or modify these terms at any time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions or concerns regarding these terms, please contact us at:
Email: shopfayehair@gmail.com

By using our website and services, you agree to the terms outlined above. Thank you for choosing Faye Hair!