Shipping policy

Shipping Policy

Thank you for choosing Faye Hair! We are committed to delivering high-quality products to our valued customers. Here are the details of our shipping policy:

Processing Time

All custom unit orders are processed within 15–21 business days. Please note that we do not ship or deliver on weekends or holidays. During high-order volumes, shipments may be delayed by a few days. Allow extra time for delivery.

Shipping Rates

Shipping rates are calculated at checkout based on your location and chosen shipping method.

Shipping Confirmation & Tracking

Once your order ships, you'll receive an email with tracking details. You can track your order through the carrier’s website. Please note, Faye Hair is not responsible for packages marked as “Delivered.”

Missing or Damaged Items

If your order arrives damaged or you believe something is missing, please contact our support team within 24 hours of receipt. We will assist you in resolving the issue.

Customer Responsibility

Please double-check your shipping address at checkout. Faye Hair is not responsible for lost or undelivered packages due to incorrect addresses.

For questions or assistance, please reach out to us at shopfayehair@gmail.com.